[Discuss] trying to get quotes on a server.....

[Justin Rebelo]

Andrew Burgess wrote:
> Some times I get the feeling that shops/stores/companies don't give a
> damn about their customers. I'm trying to get a quote on a server (amd
> dule core, raid, gig of mem, 250 gig HD's etc) and every time I
> contact one store or another I'm either ignored like a diseased rat or
> told that because I want to use linux I need to do my own research on
> the hardware. I'm of the opinion that if I came into any one of the
> shops I would probably get better service if I said I had ebola or
> AIDS. this is quite distressing as I have a short time to replace a
> server at my clients place befor it finaly goes byebye of old age.
> anyone have any opinions or ideas?

People with AIDS don't deserve the same treatment as you? Interesting.

If you want a quote on a server, why don't you figure out what you need 
(I assume that since you are the _consultant_, you have some clue what 
the customer needs). Figure that out, then just go to the retailer and 
say I need this. Things will go quick and easy.

As you should well know, there's very little money in computer hardware 
these days. If you go to some shop saying you need a server and expect 
them to do all the leg work, it's just not worth a salesman's time to 
get in to a drawn out sale like that when they will be missing out on 
quicker higher-margin sales in the meantime. That is why places like 
NCIX exist for those of us who know exactly what we want and just want 
it quickly and cheaply and are prepared to deal with manufacturers for 
support (though I don't suggest using NCIX because in the three times I 
have shopped there, they have screwed up the shipping every single time).